Privacy Policy
BlackStone Plumber Hamilton is committed to protecting your personal information. This policy explains what we collect, how we use it, and how we keep it secure.
Last updated: July 13, 2026
1. Information We Collect
We collect information you provide directly to us, such as your name, phone number, email address, service address, and details about the plumbing issue or service you request. We may also collect information automatically when you visit our website, such as your IP address, browser type, and pages viewed.
2. How We Use Your Information
We use your information to provide, schedule, and follow up on plumbing services, communicate with you about your requests, send appointment reminders and service updates, improve our website and customer experience, and comply with legal obligations.
3. SMS Communications and Consent
Standard text message rates apply
If you choose to receive SMS text messages from BlackStone Plumber Hamilton, you understand and agree that standard text message and data rates may apply through your wireless carrier. Message frequency varies depending on your service needs. We will only send texts related to your plumbing services, appointments, and follow-ups. You can opt out of SMS messages at any time by replying STOP. For help, reply HELP or contact us directly.
4. How We Share Your Information
We do not sell your personal information. We may share your information with trusted service providers who help us operate our business, such as SMS messaging platforms, scheduling software, or payment processors. These providers are only permitted to use your information for the services they perform on our behalf.
5. Data Security
We take reasonable measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security.
6. Your Rights and Choices
You have the right to access, update, or delete the personal information we hold about you. You may also opt out of receiving marketing or informational communications at any time. To exercise your rights, please contact us using the information below.
7. Cookies and Tracking
Our website may use cookies and similar technologies to improve your browsing experience and analyze website traffic. You can adjust your browser settings to refuse cookies, though some features of the website may not function properly.
8. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to review the privacy policies of any third-party sites you visit.
9. Changes to This Policy
We may update this Privacy Policy from time to time. The updated version will be posted on this page with the revised "Last updated" date. We encourage you to review this policy periodically.
10. Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:
- (289) 205-9637
- contact@blackstoneplumberhamilton.ca
- 600B Upper Wellington St, Hamilton, ON L9A 3P9